Care Framework
Terms of Service & Care Agreement
Last reviewed: October 2026. These terms establish a transparent, mutually respectful agreement for engaging with Manmitra services and consultations.
1. Scope of Services & Eligibility
Manmitra provides professional psychological counselling, psychotherapy, parenting guidance, adolescent emotional support, school programmes, and corporate wellbeing consultations.
Services are available to individuals aged 18 and older. For clients under 18, parental or legal guardian consent is mandatory prior to commencement of any counselling relationship.
By scheduling an appointment or accessing manmitra.in, you acknowledge and accept these terms in full.
2. Emergency Services Disclaimer
Manmitra is strictly an outpatient, scheduled psychological support practice. We do not provide 24/7 crisis response, medical hospitalization, or immediate emergency intervention.
If you are experiencing severe suicidal ideation, psychosis, acute physical distress, or emergency crisis, please immediately contact local emergency medical services, proceed to the nearest hospital casualty department, or call national helplines:
- Tele-MANAS (Govt of India): 14416 (24/7, Toll-Free)
- KIRAN Helpline: 1800-599-0019 (24/7)
- Vandrevala Foundation: +91 9999 666 555 (24/7)
3. The Therapeutic Relationship
Psychotherapy and counselling are collaborative, dynamic processes. While evidence-based interventions significantly assist in resolving emotional knots, reducing anxiety, and improving relationships, specific outcomes cannot be guaranteed by any ethical mental health practitioner.
Progress depends on mutual openness, honesty, and active client engagement both within and between sessions.
4. Appointments, Cancellations & Rescheduling
Our practitioners reserve specific time exclusively for you. To respect both your therapist and fellow clients waiting for appointment slots, we maintain the following policy:
- 24-Hour Notice: Rescheduling or cancellation must be communicated at least 24 hours prior to your scheduled session time.
- Late Cancellations & No-Shows: Cancellations made with less than 24 hours of notice, or failure to attend an appointment without prior notice, may incur the full session fee, except in cases of verified medical emergencies.
- Punctuality: Sessions begin and end at the scheduled hour. If you arrive late, the session will conclude at the designated end time to ensure the next client is not delayed.
5. Tele-Mental Health Protocols
For clients receiving video or online consultations, you agree to:
- Join from a private, secure, and quiet physical space free from interruptions.
- Not record video or audio of sessions under any circumstance.
- Provide a verified emergency contact name and phone number on file.
- Ensure you are in a safe environment (not driving or operating machinery).
6. Fee Schedule & Payment
Consultation fees are communicated transparently before booking your first full session. Payments must be completed prior to or immediately upon completion of the session via approved digital payment gateways (UPI, Credit/Debit cards, Net Banking).
Invoices are generated and provided electronically upon request.
7. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of India. Any dispute or claim arising out of or in connection with these terms or services shall be subject to the exclusive jurisdiction of the competent courts in Pune, Maharashtra.
For inquiries regarding these terms, write to: [email protected]